Privacy Policy
Your privacy matters to us at Orbit Meadow Line
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This may include your full name, company name, email, phone, delivery locations, and particular specifications for your floral requests. We also collect payment details at checkout, though processing is securely handled by our payment partners.
For corporate clients, we may obtain extra business information like company registration data, preferred delivery timelines, and budget expectations to tailor our services to your organization.
Our site automatically gathers technical details when you browse, including your IP address, browser type, device information, and your navigation through the site. We use this information to enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We mainly use your information to process floral orders and deliver strong customer support, including handling orders, organizing deliveries, crafting custom arrangements per your specifications, and keeping you informed about your service needs.
We also utilize data to enhance our services and the site experience, helping us identify which corporate floral offerings are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Orbit Meadow Line protects your privacy and does not sell your personal data to others. We share information only when needed to deliver our services or when required by law.
We may share essential data with trusted service partners who assist in running our operations, including delivery partners, payment processors, and IT service providers. These partners are contractually bound to safeguard your data and to use it solely for the services they perform for us.
We may disclose information when mandated by law, court orders, or government requests. We may also share data to protect our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and administrative safeguards to guard it. This includes safeguarded storage, encrypted communications, and restricted access to personal data inside our organization.
Secure Storage
We store personal data in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our infrastructure.
Limited Access
Access is restricted to staff with a legitimate need to use the data to deliver services.
Although robust safeguards are in place, no internet transmission method is foolproof. We continually update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights over your personal data. In line with applicable laws, you may be entitled to view, amend, erase, or limit how your data is processed.
To exercise these rights, contact us using the details provided at the policy's end. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only for as long as needed to deliver our services and meet legal duties. Retention periods vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: around 2 years after last service interaction
- Payment transaction records: about 6 years for tax and accounting needs
- Website analytics data: around 24 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 1 year of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us recall your preferences and assess site performance.
You can manage cookie settings in your browser. Note that disabling certain cookies may affect how the site works. For more details on our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only Orbit Meadow Line and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we process your information, please reach out to us.
Contact Us About Privacy
Orbit Meadow Line Privacy Team
Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within roughly one week.